GGGSolutions

Strategic Problem

The pandemic created an immediate gap in security tools; manual, paper-based protocols presented both a health risk and an administrative bottleneck. There was no existing tool in the company's SaaS toolbox to respond to the rapid security requirements of the Covid-19 outbreak.

Systemic Solution

I defined the architectural requirements for a contactless micro-app that programmatically voided security passes for high-risk individuals. I designed a QR-code health status system that allowed security staff to enforce safety protocols without physical contact.

Methodology

• Comparative Market Analysis: I conducted an audit of emerging digital health protocols to ensure our solution met industry standards for data privacy and user safety.
• Iterative Prototyping & Validation: I utilized high-fidelity prototypes to simulate the "at-the-door" interaction, identifying and resolving friction points in the QR scanning process before technical deployment.
• Accessibility Auditing: Ensured that the questionnaire followed high-contrast design principles to remain legible for contractors in various outdoor and indoor lighting conditions.

Design Strategy

• Dynamic QR-Token System: Developed a time-sensitive QR status generator that provides instant, visual health-clearance to security personnel.
• Cross-Platform Responsive Engine: Architected the UI to maintain 100% functional parity between mobile and tablet views, catering to the disparate hardware used by contractors and building staff.
• Automated Credential Revocation: Designed a defensive logic system where a "High Risk" questionnaire result automatically voids all active building access passes in the Totem ecosystem to ensure perimeter safety.

Stakeholder Management

I translated evolving government health protocols into technical requirements, coordinating directly with a team of two designers and security SMEs. I managed the interaction design between contractors and building officers to ensure both roles felt supported.

Design Ops

I architected the UI to maintain functional parity between mobile and tablet views, allowing for flexible onsite deployment. The micro-app was built as a standalone tool to prevent cluttering the main SaaS app for users who didn't require it.

Reflection

I learned that rapid response projects require a strong focus on core utility, though more user testing might have cleared up initial confusion with error messages. The app served as a reliable monitoring tool during the initial phase of the pandemic.

Survey questions

Strategic Impact & Operational Efficiency

The transition from high-friction, paper-based tracking to a centralized digital response system delivered immediate operational ROI. The 'Building Visitor Overview' empowered security teams with a filtered, real-time dashboard of upcoming, approved, and denied visitors—replacing manual search times with instant, one-click verification. The outcome was twofold: a significant increase in building safety through automated risk mitigation and a substantial reduction in check-in latency for contractors. This rapid-deployment micro-app successfully provided Totem's clients with the critical infrastructure needed to navigate shifting safety regulations during the pandemic.

Contractor Lifecycle (Success)

Optimized for speed, the self-reporting interface generates a secure, scan-ready QR token upon verification of health protocols.

Automated Risk Mitigation (Failure)

Implemented defensive UX logic; health-risk indicators trigger an immediate revocation of all building credentials, ensuring security personnel are alerted to deny entry before contact occurs.

Enterprise Oversight: Visitor Management Dashboard

I designed the building manager's interface to serve as a mission-critical dashboard for real-time risk assessment. The view provides an immediate visual hierarchy of building occupancy, segregating visitors into Upcoming, Authorized, and Denied categories to ensure security personnel can manage high-volume traffic with zero ambiguity.

Frictionless Verification & Enforcement

The check-in process was optimized for rapid, high-confidence scanning. By integrating the scanner with the centralized health-token database, the system provides instant feedback on credential validity. I implemented a robust verification logic that cross-references time-stamps and health-status codes, ensuring that any expired or compromised pass is flagged immediately, empowering security teams to enforce health protocols at the door without delay.