How can we improve the booking experience for couples already stressed from organizing a wedding? Previously, RedSoda only had a contact form. This was a problem because they offer a wide range of possible music combinations. They needed a system where customers can look at all the packages and be able to visualize how this part would look on their big day. Without a booking system that’s connected to the calendar, double booking was also a problem.
I created storyboards of scenarios and sketched different interaction patterns for different package options. I worked together with the developers to create integrated calendars on both the client and the company's side. With not only the date of the ceremony but for call-back, final confirmation and payment day, too, to create a stress-free organized system. I have created low- and high-fidelity mockups.
Methods we used
- Competitive analysis
- Music packages to pick from for every need
- Integrated calendar on both sides
- Confirmation call included in the booking
My role was to redesign the user journey through the RedSoda booking system.
What I wanted to create was a system that hand-holds the user right through the booking process. I have researched multiple wedding bands and how their booking system works. What I have decided on was a form with the chosen information displayed on the side. It helps the user keep track, whats parts are already done, and if the estimate fits their budget.